Terms and Conditions
Last updated: June 10, 2024
Welcome to OneDesk!
These Terms & Conditions (“Terms”) govern your access to and use of the OneDesk website, applications, and services (collectively, the “Services”). By accessing or using OneDesk, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
1. About OneDesk
“OneDesk,” “we,” “us,” or “our” refers to OneDesk and its affiliates, operators, and service providers. OneDesk provides customer support, helpdesk, ticketing, communication, and related business productivity software delivered as a cloud-based service.
2. Eligibility & Account Registration
To use the Services, you must:
- Be at least 18 years old or the age of majority in your jurisdiction
- Provide accurate, current, and complete registration information
- Maintain the security of your account credentials
You are responsible for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access or security breach.
3. Use of the Services
You agree to use OneDesk only for lawful business and personal purposes and in accordance with these Terms.
You agree not to:
- Use the Services for illegal, fraudulent, or harmful activities
- Interfere with or disrupt the integrity or performance of the Services
- Attempt to gain unauthorized access to systems or data
- Reverse engineer, decompile, or attempt to extract source code
- Resell, sublicense, or commercially exploit the Services unless expressly permitted
We reserve the right to suspend or terminate access if you violate these Terms.
4. Subscriptions, Fees & Payments
Some features of OneDesk may require a paid subscription.
- Fees are billed in advance based on your selected plan
- All fees are non-refundable unless required by law or explicitly stated
- You authorize us to charge your payment method for recurring fees
- We may change pricing with reasonable prior notice
Failure to pay may result in suspension or termination of your account.
5. Free Trials & Beta Features
OneDesk may offer free trials, early access, or beta features.
These features are provided “as is” and may:
- Contain bugs or errors
- Be modified or discontinued at any time
- Not be suitable for production use
We provide no guarantees or support obligations for beta or trial features.
6. Customer Data & Privacy
You retain ownership of all data you submit to OneDesk (“Customer Data”).
We will:
- Use Customer Data only to provide and improve the Services
- Implement reasonable security measures to protect Customer Data
- Process personal data in accordance with our Privacy Policy
We provide no guarantees or support obligations for beta or trial features.
7. Intellectual Property
All OneDesk software, trademarks, logos, designs, and content are the exclusive property of OneDesk or its licensors. You are granted a limited, non-exclusive, non-transferable right to use the Services during your subscription term.
You may not:
- Copy, modify, or distribute OneDesk content
- Use OneDesk branding without written permission
- Claim ownership of any OneDesk intellectual property
8. Third-Party Services
OneDesk may integrate with or link to third-party services.
We are not responsible for:
- Third-party content or services
- Availability or security of third-party platforms
- Any losses caused by third-party providers
Your use of third-party services is subject to their own terms and policies.
9. Service Availability & Changes
We may:
- Update, modify, or discontinue any part of the Services
- Perform maintenance that may cause temporary downtime
We do not guarantee uninterrupted or error-free operation.
10. Termination
You may cancel your account at any time.
We may suspend or terminate your access if:
- You violate these Terms
- You fail to pay applicable fees
- Your use poses a security, legal, or operational risk
Upon termination, your right to use the Services will immediately end.
11. Disclaimer of Warranties
The Services are provided “as is” and “as available.”
To the maximum extent permitted by law, OneDesk disclaims all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy or reliability of results
12. Limitation of Liability
To the maximum extent permitted by law, OneDesk will not be liable for:
- Indirect, incidental, or consequential damages
- Loss of data, profits, or business opportunities
- Service interruptions or security breaches
Our total liability will not exceed the amount paid by you to OneDesk in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify and hold OneDesk harmless from any claims, damages, or expenses arising from:
- Your use of the Services
- Your violation of these Terms
- Your violation of any applicable laws or third-party rights
14. Governing Law & Dispute Resolution
These Terms will be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
Any disputes will be resolved through binding arbitration or competent courts as determined by OneDesk, unless prohibited by law.
15. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on our website.
Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.