Privacy Policy

OneDesk (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the OneDesk website, applications, and services (collectively, the “Services”).

By using OneDesk, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

• Account registration details (name, email address, password)
• Billing and payment information
• Support communications and feedback
• Content you upload or submit through the Services (“Customer Data”)

1.2 Information Collected Automatically

• IP address, device type, browser type, and operating system
• Usage data (pages visited, features used, timestamps)
• Log files and diagnostic information
• Cookies and similar tracking technologies

1.3 Information from Third Parties

• Payment processors and billing providers
• Authentication providers (if you use SSO or social login)
• Analytics and monitoring providers

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Services
• Create and manage user accounts
• Process payments and subscriptions
• Communicate with you about your account and updates
• Improve and personalize the Services
• Provide customer support
• Monitor usage and prevent fraud or abuse
• Comply with legal obligations

3. How We Share Information

We do not sell your personal data.

We may share information with:

• Service providers (hosting, analytics, payment processing, support tools)
• Affiliates and business partners for operational purposes
• Law enforcement or regulators when required by law
• In connection with a merger, acquisition, or asset sale

All third parties are required to protect your data and use it only for authorized purposes.

4. Customer Data

You retain ownership of all Customer Data you upload to OneDesk.

We act as a data processor for Customer Data and will:

• Process Customer Data only to provide the Services
• Not access Customer Data except as necessary for support, security, or legal compliance
• Apply reasonable technical and organizational security measures

You are responsible for ensuring you have lawful rights to collect and upload Customer Data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users
• Remember preferences
• Analyze usage and performance
• Improve user experience

You may control cookies through your browser settings. Disabling cookies may affect functionality.

6. Data Retention

We retain personal data for as long as:

• Your account is active
• Necessary to provide the Services
• Required to comply with legal, accounting, or regulatory obligations

Upon account termination, we may delete or anonymize your data in accordance with our retention policies, unless otherwise required by law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration.

However, no system is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own.

By using OneDesk, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct or update inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing
• Request a copy of your data (data portability)

To exercise your rights, contact us using the details below.

10. Children’s Privacy

OneDesk is not intended for children under the age of 18 (or other minimum age required by law). We do not knowingly collect personal data from children.

11. Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website with a new “Last Updated” date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at

Email: [email protected]